We want you to love your Maybis order. If something isn't right, here's how returns work.
Standard (non-personalised) items
You have the right to cancel your order and return most items within 14 days of receiving them, for any reason.
To be eligible for a return, items must be unused, unwashed, and in their original condition.To start a return, contact us at support (at) maybis.co.uk with your order number.
Personalised and made-to-order items
Please note: aprons, tea towels, or other items featuring a custom name or personalisation are made specifically for you and are not eligible for return or refund, unless there's an error on our part (e.g. a misspelled name that doesn't match what you submitted at checkout).
Refunds
Once we've received and inspected your return, we'll notify you and process your refund to your original payment method. Refunds are usually processed within 14 business days, depending on your financial institution and ours.
Return shipping costs
Return shipping costs are the customer's responsibility, unless the item is faulty, damaged, or sent in error — in which case Maybis will cover the cost of return shipping.
