Information we collect and how we use it
When you enquire about or purchase our products, we may collect your name, contact details, delivery and billing addresses, order details and any information you provide for personalisation.
We use this information to answer enquiries, fulfil orders, arrange delivery and handle returns. Our legal basis is taking steps at your request before entering into a contract, or performing our contract with you.We also retain information needed to meet our legal obligations, including tax and accounting requirements.
Payments and service providers
Payments are processed securely by PayPal or Stripe, depending on the payment method available and selected at checkout.
Maybis does not collect or store your full card details. We receive information needed to confirm your payment and manage your order.
These payment providers also handle personal information under their own privacy policies.
We share relevant information with service providers where needed to operate our business, such as payment providers, delivery companies and providers of website, email and accounting services.
Marketing emails
If you subscribe to the Maybis newsletter, we will use your email address to send you news, product updates and offers. We rely on your consent to send these emails.
You can withdraw your consent at any time by using the unsubscribe link in our emails or contacting us directly. Unsubscribing from marketing does not stop essential messages about an order you have placed.
How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected, including applicable legal requirements. You may contact us to request the deletion of your information.
Questions or complaints
If you have concerns about how we handle your information, please contact us at support (at) maybis.co.uk
Changes to this policy
We will update this policy when our practices change and show the latest revision date above.
